Мэдээллийн технологийн ажилтан

Division: Administration Division

Department: IT Department

Position: Information Technology Staff

Job responsibilities:

- Respond to IT support requests from employees regarding hardware, software, and network issues.

- Troubleshoot and resolve technical problems in a timely manner, either remotely or on-site.

- Install, configure, and upgrade computer hardware and software as needed.

- Monitor and maintain network performance, ensuring smooth operation and minimal downtime.

- Implement security measures to protect the network from unauthorized access and cyber threats.

- Maintain an inventory of IT equipment, including computers, peripherals, and software licenses.

- Develop and deliver training sessions to educate employees on IT policies, procedures, and best practices.

- Stay informed about emerging technologies and industry trends relevant to the organization's IT infrastructure and operations.

- Recommend and implement improvements to enhance the efficiency, reliability, and security of IT systems and processes.

Skills required:

- Bachelor's degree in Computer Science, Information Technology, Information systems, or a related field.

- Minimum 2 years of experience in Tier 1 IT support or a related role.

- Proficiency in Windows OS and Servers, LAN/WAN, TCP/IP routing and switching, VPN technologies, Firewalls, Routers and Switches, and O365 Apps.

- Advanced level of English